What is the risk of miscommunication in using electronic sources?

Values

The authors of the course textbook state that “the single most important factors in working with ethnic diversity… (Is) values.”  In a 250-300 word post, discuss the role values play in working with ethnic diversity and how can the Family Systems frame assist in overcoming misperceptions?

Nonverbal Communication

In a 250-300 word post, discuss ways in which nonverbal communication, i.e. tone of voice, demeanor, gestures, age, race, gender and social class, can completely change the meaning of the words being spoken.  What is the risk of miscommunication in using electronic sources? Provide two specific examples, and describe the different outcomes.