State one grammatical error, shortcoming, or punctuation error and discuss the proper correction to the error or shortcoming

Read the following letter. State one grammatical error, shortcoming, or punctuation error and discuss the proper correction to the error or shortcoming. If a fellow classmate already properly identified an error or shortcoming, please do not discuss it unless you have another suggested change to correct it.

Dear Ms. Orsag:

Your’e May 3 letter in which you claim that the Rigo FAX391 was received in damaged condition has been carefully considered. We inspect all our ma- chines carefully before packing them, and we pack them carefully in strong boxes with Styrofoam supports that hold them snugly. Thus we cannot understand how the damage could have occurred.

Even so, we stand behind our product and will replace any that are damaged. However, we must ask that first you send us the defective one so we can inspect it. After your claim of damage has been verified, we will send you a new one. We regret any inconvenience this situation may have caused you and assure you that problems like this rarely occur in our shipping department.

Scott Hildebrand