quality discussion

Analyze one quality award or initiative that is described in the text in Chapter 12 and give an overview of the process.  Provide an example of a company that uses the quality process and how it has helped their organization with new business and market share.  Use at least one outside reference to support your answer. 

Chapter 12 

"Get 15% discount on your first 3 orders with us"
Use the following coupon
FIRST15

Order Now