Explain the importance of effective communication, especially as related to Susan’s role.

Consider the following scenario:

Susan, a receptionist, has worked for the selected organization for 20 years, and, though her loyalty to the organization is valued, she continually scores low on communication skills. Strong and effective communication skills are critical for Susan to possess. 

For this discussion forum, please do the following:

  1. Explain the importance of effective communication, especially as related to Susan’s role.
  2. Propose how to improve Susan’s communication skills.
  3. Create a policy that could be implemented, in the organization, to ensure effective communication, thereby improving communication among employees (e.g., Susan and others)

Support your responses with information from at least one peer-reviewed/scholarly source (not older than 3-5 years).

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