conflict management

Compose a one page Word document of no less than 200 words. Include the following information:

Create a scenario (or use someone you know who is a difficult person).  In the scenario, set up a conversation between you and this difficult person.  In this conversation, include what the problem might be, and the words you and (s)he exchange in trying to deal with the situation. Indicate how the situation was resolved (either good or bad)

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