BUS-900 Week 25 Dis.2

“BankUSA” Please respond to the following:

• From the second case study, determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them.
• Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.